Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
Return policies vary depending on the jewelry type. Eligible items may be returned within 30 days and may be subject to a restocking fee. Custom jewelry pieces are final sale. Please refer to our Return & Exchange Policy page for complete details.
Do I need to contact you before returning an item?
Yes. Please contact our team before sending any item back. Returns must be approved and arranged with a Poli Jewelers team member.
Are deposits refundable?
Most jewelry purchases require a non-refundable deposit, especially for custom or specially sourced items.
Orders & Payments
Below are some of are common questions about orders & payments
What payment methods do you accept?
We accept:
• Major credit and debit cards
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Wire transfers
• Cashier’s checks
Cash payments are accepted for transactions under $10,000.
Do jewelry purchases require a deposit?
Yes. Any items require a deposit to secure the purchase or begin production, especially for custom jewelry or special orders.
Can I cancel my order?
Orders may be cancelled before production or sourcing begins. Once production has started, deposits may become non-refundable.
Products & Jewelry
Below are some common questions about our products & jewelry
Do you sell natural and lab-grown diamonds?
Yes. Poli Jewelers offers both natural diamonds and lab-grown diamonds, allowing customers to choose the option that best fits their preferences and budget.
Do you offer custom jewelry?
Yes. We specialize in custom jewelry design. Our team works closely with you to create a unique piece tailored to your style and preferences.
Do you offer ring resizing?
Yes. Our professional jewelers provide ring resizing and other jewelry repair services.
How do I care for my jewelry?
To keep your jewelry looking its best:
• Avoid harsh chemicals
• Remove jewelry during heavy activities
• Store pieces in a soft jewelry box
Store & Services
Below are some common questions about our store & services
Where is Poli Jewelers located?
Our showroom is located at:
Poli Jewelers
1000 Bristol St N Suite 17
Newport Beach, CA 92660
What are your store hours?
Tuesday – Friday
10:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday & Monday
Closed
Walk-ins are welcome.
Do you buy diamonds or gold?
Yes. Poli Jewelers purchases diamonds, gold, and fine jewelry. Visit our showroom for a professional evaluation and competitive offer.
How can I contact Poli Jewelers?
You can contact us by:
📞 Phone: (949) 966-7715
📧 Email: info@polijewelers.com